Are you looking for warehouse space and aren’t sure who to turn to? If so, you may be talking to different providers and wondering whom you should choose. Of course, obvious factors like cost will come up. But while doing your research, here are three other key questions you should consider asking.
What Happens If There is a Mistake?
We’re all human (well minus the robots working in warehouses) and mistakes do happen. Nevertheless, you should aim to know ahead of time what the protocols and processes are for rectifying errors. Will the warehousing company charge you twice for a shipping mistake or a fulfillment one? Will they get the product to where it needs to go as soon as possible once the error is discovered? Who will take on the extra expenses? It’s best to know these answers ahead of time to ensure you’re not caught off guard.
Is There Someone I can Always Talk To?
Isn’t it frustrating when you partner with a business only to feel like you’re being “ghosted”? For most of us, we want reassurances knowing there is an manager or a person overlooking our account who will pick up the phone when we need him or her and work closely with us to fulfill our needs. Moreover, it’s annoying to have to continually explain what your needs are and how they can be met. Having someone who knows the nuances of your business and can predict and handle your requests is paramount. We all want partners in business we know we can trust.
Will My Inventory Be Insured?
One of the many lessons we’ve learned from the ongoing COVID-19 pandemic is that it’s smart to prepare for the worst. Some things are completely out of our control, but should things go awry and inventory is accidentally damaged by water, or a flood or fire or some other unforeseen occurrence, you want to be sure you know what the insurance claims process will be like.